RETURN POLICY

 

 

Our return policy lasts 14 days after you received your item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refundable.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kpopseoulshop@gmail.com.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at kpopseoulshop@gmail.com with the Subject: Exchanges.

 

Shipping

To return your product, you should send us an email at kpopseoulshop@gmail.com for return address information.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.